Frequently Asked Questions

Our storage unit is based close to Kings Cross.

If you have access to the internet, then the best way to refer yourself or someone else (with their permission) to us is via this link on our website: https://www.streetstorage.org/make-a-referral

Alternatively, you can call us on: 07932 830 440.

We do not require ID to use our service.

We can generally accept a few bags per person. This may be a mix of clothes, toiletries, small electrical equipment, books, sleeping bags, tents etc. as well as personal documents and other paperwork.

We unfortunately do not accept:

• Food

• Illegal substances or weapons

• White Goods (Fridges, microwaves, etc.)

• Furniture (Sofas, wardrobes, etc.)

• Kitchenware (Pots & pans, cutlery, etc.)

• TVs

• Electric bikes or scooters

• Bedding

• Money

Unfortunately, we can't accept the contents of a whole home e.g. where someone is evicted and has white goods (e.g. fridge or washing machine) and furniture. However in some circumstances we can recommend that you leave the bulky white goods in the property and we can then help apply for grants to buy new items when the time is right for you.

Currently access is Monday - Friday but we are working to extend this. You can book a time to visit or we have drop in times each day - especially useful if you don’t have a mobile or don’t have credit.

We try and be as flexible as possible and, where we can at the moment, we will arrange visits outside these hours if needed.

Units are securely locked, shuttered and alarmed overnight. The units are made up of shelves and boxes. Individual bags aren't locked away separately however no-one (including us) ever goes into the storage units alone. We record the location of an individual person's items within the unit i.e., shelf number and box numbers. One of our Street Storage team gets someone's belongings from the unit and brings it to the owner in a separate room/area where they can then look through their belongings.

We have lockers for personal documents if needed.

The belongings in our unit are insured against theft and fire - with additional insurance for identified items of greater value. We ask this when first bringing belongings to us.

Yep - there are NO charges for anyone. It’s all completely free.

We keep an updated record of items left with us and items taken.

Each time belongings are checked in and out of our storage unit, together we check for and record any new damage. In the case of electrical items and musical instruments we also check whether or not they are working.

We take photos too so that people can be reassured that what they leave with us they get back.

In order for us to hold and process data, we need explicit consent. Those in contact with, supporters of or beneficiaries of Street Storage will need to respond to a consent email and/or complete a consent form for us to continue to communicate with them.

You also have rights that we need to comply with regarding the storage, processing and disclosure of your data.

We will only use data needed to run the service and this data will not be released to a third party without your prior consent.

See this link on our website for more information: https://www.streetstorage.org/legal

We do not restrict the length of time items are left with us wherever possible as we understand that sometimes things can take longer to sort out than hoped… Together we agree on an initial length of time. As we get closer to that time, if you still have belongings with us we have a conversation with you (or the referrer where appropriate) to see where things are at for you and if need be we would agree to extend the time.

Wherever possible we ask individuals or referral organisations to arrange the transportation of belongings to us. However again we are always happy to discuss and work something out to make it happen!

We are more than happy for people to come and meet us and see the storage unit before they decide to leave anything with us. Also, for some people, we recognise that it might be good to test out the journey.

We act as fast as we can. We always aim to get back to people on the day/as close to the day that they (or a worker) first contacts us, and then depending on the situation we make arrangements with them within days.

We totally appreciate that for some people it can be really difficult leaving their belongings with us for a whole number of reasons. We are sensitive to this and will do all we can to support you.

Where needed we also provide 1:1 advice/support/advocacy for people using Street Storage to help them with other aspects of their situation and lives.