Flavia’s* Words

Flavia sent us this email on the 19th November 2025 and confirmed that she would be happy for us to share.

*Not her real name

“I am writing to express my deepest gratitude for the support you provided during one of the most difficult periods of my life. When I was illegally evicted and facing uncertainty, your team stepped in with kindness, understanding, and efficiency. You kept my belongings safe at a time when I felt incredibly vulnerable, and thanks to your help, I didn’t lose everything I owned.

I am especially grateful for the care you took in storing my items and for arranging their safe delivery to my new address once I was able to get back on my feet. Your service goes far beyond logistics, you gave me peace of mind and dignity when I needed it most.

Thank you for the incredible work you do for people going through hardship. Your compassion and commitment make a real difference, and I am truly thankful to have been supported by your organization. Special thanks to you Tamara, thank you for your kindness, encouragement and understanding. It meant a lot.”