Frank’s words

Frank wrote this on a Word document while visiting the service in July 2026 confirmed he would be happy for us to share.

“The street storage service has been one of the most practical and helpful ways to help me as a homeless person, especially as I have several physical disabilities, it has been vital to my health and wellbeing, knowing my possessions and documents are safe. 

Before I had use of street storage I had very little freedom and everything took much longer to do, carrying around possessions which were frequently stolen, damaged, soaked in the rain and therefore unusable. 

The service is a vital service which helps psychological wellbeing for many reasons, removing the anxiety of appearing homeless to others, which often results in refusal of services like cafe etc who stigmatise homeless people with baggage and I have found the service means it gives homeless people dignity and makes our difficult lives a lot easier. This in turn removes some of the daily battles and extreme burden of being homeless and can be the difference between a mental health crisis. 

The staff are very helpful not just in terms of storage of possessions but help and assistance with benefits, food bank referrals etc etc

Out of all of the homeless services available to us, this is one of the top two and ideally it should be expanded to have no waiting list 

Having had my possessions stolen, damaged and destroyed numerous times before I started to use street storage, this caused me significant financial losses and were traumatic experiences, so using street storage has removed all of this horrific stress and anxiety, which for people with mental helath issues is a massive trigger. Street storage services have the knock on effect of preventing and imrpoving mental health for users

Street Storage must continue to help homeless people who would otherwise face catastrophic consequences and this is something I personally would experience if it did not exist. I am extremely grateful to the staff and service. 

Frank (homeless service user)”